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Returns

 

How To Return An Item:

  1. Visit www.nydj.com/returnlabel
    ** NOTE: Please reference the order number on your order and shipping confirmation. The order number should not include a "-1" at the end.
  2. Print your return label and packing slip
  3. Pack and seal your box securely in the original package, if possible.
  4. Adhere the convenient pre-paid return shipping label included with your order to the package.
  5. Drop off the package at any FedEx Authorized ship center.
  6. Your return will be processed when received.

 

NOTE: We do not accept C.O.D. deliveries. If you choose not to use our pre-paid shipping label, shipping is at your expense.

 

Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please contact our customer service team.

 

Start Your Return : We gladly accept returns free of charge within 30 days of delivery.

 

Gift Returns

Changed your mind about a gift? We won't tell. Contact our customer care team, and we will assist you with returning your gift for store credit or a new item.

 

Return Policy

NYDJ gladly accepts the return of merchandise in its original condition (unworn, unwashed, with tags attached) or defective merchandise. 

Return must be made within 30 days of delivery and will be credited in the same form as the original payment method.


Final-sale items cannot be returned at any time.

See our full Return Policy here.

 

PayPal Returns

When you use PayPal, we will refund your order per our policy.  Items returned to our warehouse will be processed as a refund to your PayPal account.

 

Exchanges

At this time we are not able to process exchanges for NYDJ.com orders. Please return your original items and place a new order for the style and color you want

For any questions or if you need assistance, please contact our Customer Service team at 877-995-3267

For more information, visit our Return Policy

 

Final Sale Items

Items denoted as final sale cannot be returned