< Return To Customer Care

Shipping + Returns

 

Shipping

We do our best to process and ship orders within 1-2 business days. Please keep in mind that we get back-logged during sale and holiday time periods, and it could take longer. If you have any questions about your order, please contact our friendly Customer Care Team and we will be glad to help.

While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

There will be a credit card authorization hold for your total order amount. You will be charged for the individual items once the order has shipped, and an email notification will be sent.

 

Shipping Holidays

NYDJ and its carriers will not be shipping or delivering on:

  • New Year's Eve
  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving – Only Air packages will be delivered
  • Christmas Day

 

How To Return An Item:

  1. Fill out the return form included with your order.
  2. Pack and seal your box securely in the original package, if possible.
  3. Adhere the convenient pre-paid return shipping label included with your order to the package.
  4. Drop off the package at any FedEx Authorized ship center.
  5. Your return will be processed when received.

 

Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please contact our customer service team.

 

Return Policy

NYDJ gladly accepts the return of merchandise in its original condition (unworn, unwashed, with tags attached) or defective merchandise. 

Return must be made within 30 days of receipt and will be credited in the same form as the original payment method.


Final-sale items cannot be returned at any time.

See our full Return Policy here.

 

PayPal Returns

When you use PayPal, we will refund your order per our policy.  Items returned to our warehouse will be processed as a refund to your PayPal account.

 

Exchanges

At this time we are not able to process exchanges for NYDJ.com orders. Please return your original items and place a new order for the style and color you want

For any questions or if you need assistance, please contact our Customer Service team at 877-995-3267

For more information, visit our Return Policy

 

Final Sale Items

Items denoted as final sale cannot be returned