Exchanges and Returns

HOW TO EXCHANGE OR RETURN AN ITEM IN THE UNITED STATES:

  1. To start a return CLICK HERE
  2. Enter your order number and email address. 
  3. Pack and seal your box securely in the original package, if possible.
  4. Drop off the package at any FedEx Authorized ship center.
NOTE: We do not accept C.O.D. deliveries. If you choose not to use our pre-paid shipping label, shipping is at your expense.

Once your package has been received, your refund will be processed within 7-10 business days.

START YOUR RETURN:

Returns are free of charge within 30 days of delivery. 

HOW TO RETURN AN INTERNATIONAL ORDER:

  1. To start a return CLICK HERE
  2. Enter your order number and email address. 
  3. Pack and seal your box securely in the original package, if possible.
  4. A return shipping fee will be deducted from your refund for the cost of the return label.
Return Policy
  1. Full-price and sale items in original condition, with all tags attached, can be returned for a full refund within 30 days of the delivery date.
  2. Final-sale items cannot be exchanged or returned at any time.
  3. Worn, altered or washed items cannot be returned or exchanged.
  4. In-store purchases cannot be returned or exchanged at NYDJ.com
  5. NYDJ merchandise purchased at independent department stores must be returned to the location where it was purchased.
  6. Gift cards cannot be returned or refunded.
ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at a department store or any other store selling NYDJ merchandise can be returned only to that store and cannot be returned to nydj.com.

SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense. NYDJ will provide a prepaid shipping label to expedite the return for order.

To receive your shipping label and arrange to replace your product, please contact:

NYDJ Customer Service Email: Customercare@nydj.com and refer to the order number listed on your packing slip or order confirmation email.

NYDJ customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur.

REFUNDS AND CREDITS

You'll receive your refund in the original form of payment or receive a NYDJ credit per our policies. Once we receive your return, we will process your refund within 5-10 business days and send you an email confirmation. Your bank may require additional time to post this transaction to your account.

PRICE ADJUSTMENTS

We will honor a one-time price adjustment on full-price items within 7 days of the shipment date.

To receive a price adjustment, please contact NYDJ Customer Service Email: Customercare@nydj.com and refer to the order number on your packing slip or order confirmation email. Final Sale items are excluded. Other promotions may also be excluded.

EXCHANGES

NYDJ offers online exchanges for  NYDJ.com orders. To start an exchange CLICK HERE and select the size you want.

NYDJ.com only offers exchanges for the same product originally purchased.