For shipping internationally, just visit our international page, select your country and currency, add items to your bag and then click on the Checkout button. We will calculate and guarantee the lowest possible order total in your preferred currency, including any applicable duties, and taxes as determined by the destination country's customs authority.
RETURNS & EXCHANGES
At this time, we are unable to offer exchanges on international orders. If, for any reason, you are not satisfied with your international online purchase, please contact us at 1-800-407-6001 or email customer service, email@example.com, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. If you choose to return an item for any reason and the item is presented in saleable condition, our partner Borderfree (the company that partners with nydj.com to handle online international shipping) will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order.
DUTY & TAX
Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary and will be determined and guaranteed by Borderfree during your checkout.
FREQUENTLY ASKED QUESTIONS
CAN MY ORDER BE DELIVERED INTERNATIONALLY?
Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in 2 countries, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping and much more. For a list of available shipping countries and shopping currencies, please Click Here .
WHAT IS BORDERFREE?
Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of your choice, aggressive international shipping costs and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.
HOW WILL I KNOW HOW MUCH MY ORDER WILL COST?
Just add items to your basket and click on the checkout button. Borderfree will calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
ARE THERE ANY ADDITIONAL COSTS THAT WILL BE DUE UPON RECEIPT OF MY ORDER?
No. When you use the Borderfree global checkout, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.
WHAT CURRENCIES DOES BORDERFREE SUPPORT?
Currently, Borderfree supports billing in over 40 global currencies, with more being added on an ongoing basis. Click Here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
I LIVE IN THE U.S., CAN I USE BORDERFREE TO SHIP AN ORDER INTERNATIONALLY BUT PAY IN U.S. DOLLARS (USD)?
Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card. This also works if you're an American traveling or living abroad.
WHAT PAYMENT OPTIONS DOES BORDERFREE SUPPORT?
Currently, Borderfree supports Visa, MasterCard and PayPal with additional payment options coming soon.
WHAT ARE MY INTERNATIONAL SHIPPING OPTIONS?
Below is a summary of delivery estimates for international orders. You will be quoted a specific delivery estimate at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
Shipping Estimates by Destination:
- Canada 9-18 business days
- Mexico 8-10 business days
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.
WHEN AM I BILLED?
Your credit card will be billed by Borderfree at the time your parcel(s) leave the U.S.
HOW MUCH DUTY AND TAXES ARE CHARGED ON INTERNATIONAL ORDERS?
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree global checkout.
DO YOU SHIP TO U.S. MILITARY ADDRESSES (APO/FPO)?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
HOW CAN I TRACK MY INTERNATIONAL ORDER?
You can track the progress of your international package(s) here.
WHO SHOULD I CONTACT IF I HAVE QUESTIONS RELATING TO MY ORDER AFTER I HAVE MADE A PURCHASE?
CAN I PURCHASE OR REDEEM INTERNATIONAL VIRTUAL GIFT CARDS?
Unfortunately, we do not currently support the sale of virtual gift cards to international customers or the redemption of virtual gift cards for internationally-shipped orders via Borderfree International shipping site. International virtual gift card purchases and redemtion must go through the U.S. shipping site.
WHAT IS YOUR RETURN POLICY FOR INTERNATIONAL ORDERS?
If for any reason you are not satisfied with your purchase, please contact us at firstname.lastname@example.org or 1-800-407-6001 and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.